Terms and Conditions

Warranty
30 day labour warranty as standard on all work carried out, warranty only covers works carried out.
If a customer supplies a part then labour only will be covered by the warranty.

Services / Repairs
Fixed priced labour charges are for labour only and do not include the cost of any parts, these charges are based on an average repair time, however some units may be charged at a higher rate due to complexity of how they are constructed. If there is any additional costs this will be discussed prior to the repair.
All repairs are subject to a minimum labour charge of £25.
Diagnostic and standard labour is charged at £30 per hour and is subject to a minimum fee of £25. Charges will be rounded up to the nearest 15 minutes.

In the event the Operating System (i.e. Windows, etc.) has to be reinstalled through hardware failure or software issues, the customer will need to supply the original installation / restore disk and the appropriate license keys or activation codes. Failure to do so may result in the repair not being completed. In this event the customer will still be liable for the cost of repair. Updates are not installed as standard and will have to be requested prior to the start of the repair.

You authorise Tim Service IT Coventry to accept any software end-user licence agreements on your behalf as required to complete the repair process.
As part of the inspection and repair process, it is possible for some parts to become cracked or broken due to age or design and as such you agree that Tim Service IT Coventry cannot be held responsible for said breakages.
Tim Service IT Coventry reserve the right to refuse service on any equipment and will not work on any item which has been damaged by a bio-hazard, examples are but not limited to urine or vomit.
Collect & return service is within 10 miles of Coventry town centre. Distances greater than 10 miles will be subject to a mileage charge of £1 per mile (e.g. 14 miles will have a mileage charge of £14) maybe incurred and this is at the discretion of Tim Service IT Coventry.

Liability
It is your responsibility to back-up software, data, information and/or other files stored on your computer’s disks or drives. You acknowledge and agree that Tim Service IT Coventry are not responsible at any time for any loss, altera-tion or corruption of any software, data, or files.
Tim Service IT Coventry will not be held responsible for any lost data, loss of amenity or earnings as result of the services offered.
Tim Service IT Coventry is not responsible for any of your legal obligations or requirments relating to the content or information held on websites constructed or designed by us.

Data
Tim Service IT Coventry cannot be held responsible for your data and it is strongly recommended that your data is backed up prior to repair.
In the event of Hard Disk Drive failure data recovery can be attempted at a additional charge, however there are no guarantees to what data can be recovered and there is always the risk the data maybe corrupt.
Your data will be treated with the upmost respect and we will not copy or open any of your files unless we have strict instructions to do so by the customer.

General
At Tim Service IT Coventry we continually improve, refine and extend the range of products and services that we offer. This may mean that from time to time items listed on this site may change or become unavailable. Please contact us to discuss your exact requirements.
Any information given on the 'Hints & Tips' page is done so without warranty, any issues or breakages etc are not the fault of Tim Service IT Coventry and is carried out at the customers own risk.

This website is copyrighted to Tim Service IT Coventry © 2019 - 2022 and as such all images and text etc. are the intelectual property of Tim Service IT Coventry and may not be used for any purpose without prior consent. This excludes registered trademarks and logos of their respective owners.

Tim Service IT Coventry accepts no responsibility for the accuracy of the information provided within its website pages.

Terms and conditions are subject to change.